List the tasks you would need help with even if a worker is absent. Then identify who to contact first, who can provide backup and which arrangements need to be confirmed by the provider.
Write down how you want to be told about a cancellation and what information backup workers need before arriving. Include any relevant individual emergency plans and keep access to sensitive details controlled.
Practise finding the contact numbers before you need them. In an immediate emergency, call Triple Zero (000).
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