Describe what happened, when it happened and what you want to change. You can write it down, speak to someone or ask a person you trust to support you.
For example, if visits regularly start late, list the dates and explain how the delays affect your plans. Ask who will respond and when you can expect to hear from them.
Keep a copy. If the concern is about the quality or safety of NDIS supports, you can check complaint options with the NDIS Quality and Safeguards Commission.
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